Shipping & Returns
Due to COVID, orders are taking a bit longer as many wool and sisal styles are imported. Please call 706-331-0315 or email firstname.lastname@example.org for a more accurate fulfillment date. Most orders are completed within 3-4 weeks.
Shipping starts at $20.00 and it calculated at checkout.
Easy Returns & Exchanges
You may return most new, unopened, or unused items within 15 days of delivery. The buyer is responsible for return shipping costs plus a 30% restocking fee due to custom nature of order. Most items are made to order.
Please note we do not accept returns on custom orders that are placed over the phone. With this being said, we will repair any product to make sure you have the perfect size tread free of cost. We love to make custom orders but unfortunately they are made just for you and not likely to be repurposed for a separate project.
Order Cancellations are fully refundable within 12 hours of the time your order was processed.
OAK VALLEY DESIGNS / Attn: RETURNS
30-E River Court
Cartersville, Ga 30120
Thank you so much!
Return Request & Rework Form
Please complete the below form to initiate a return or to have your order sent back to production for a rework.